Client Cancellation
The client may request cancellation in writing and specify the effective date. Completed work, approvals, purchases, and costs incurred before cancellation are calculated under the project contract.
Hostzain Cancellation
Hostzain may cancel or discontinue a project where essential information or approvals are not provided for an extended period, payment obligations are breached, or third-party dependencies prevent delivery beyond the parties control.
Pause and Rescheduling
A project may instead be paused while approvals or payments are outstanding. Rescheduling depends on availability and the original deadline may change after material delay.
Effect of Cancellation
Paid completed deliverables are handed over when agreed, incurred expenses are settled, and related access or operational work is stopped. Legal obligations survive until final settlement.
Submit a Request
Send cancellation requests to info@hostzain.com with the project number, reason and requested stop date. The receipt date is recorded.
Last updated: 9 November 2026