Scope
This policy governs refund, cancellation and return requests for digital services provided by Hostzain, including e-commerce, mobile app and informational website development. A fully performed digital service cannot be treated as a physical returnable product.
Before Work Starts
If the client cancels before work has started or any third-party commitment has been made, payment may be refunded according to the proposal, less processing or non-refundable costs where applicable.
After Work Starts
A full refund is not available once planning, design, development work, resources or deliverables have been consumed. Refunds are calculated against completed work, outstanding approved milestones and committed third-party expenses.
Project Changes
Claims that delivery differs from the approved scope are handled through a written review or change request. Added features are separate change requests rather than delivery defects.
Material Defects
Clients should report material defects in writing with reproduction steps and impact. Hostzain addresses covered defects within the agreed support period, excluding changes, misuse and third-party approvals.
Third-Party Costs
Domains, hosting, SSL certificates, licenses, payment providers, app stores and advertising services are governed by their providers and may be non-refundable once activated.
Custom Work
Approved, fully delivered custom design and software work cannot be fully refunded merely because the digital service is no longer needed by the client.
Submitting a Request
Send the request to info@hostzain.com with the project number, invoice, reason and desired resolution. We will respond within a reasonable business period.
Contract Precedence
The approved project contract remains binding. If there is conflict, the more specific written proposal controls the relevant detail.
Last updated: 9 November 2026