These Terms describe the rules for using the Hostzain website and requesting e-commerce store, mobile app, and informational website design and development services. Each service request is referred to as a "Project".
These are general terms and are not a substitute for a project contract or legal advice. A signed project proposal or contract prevails over these Terms where they conflict. Nothing here waives rights that cannot be waived under applicable Saudi Arabian law.
1. Acceptance and Eligibility
By submitting a request, approving a proposal, or using the website, the client confirms they have reached the applicable legal age or are using the website under the supervision of a legal guardian, that their information is accurate, and that they agree to these Terms and the Privacy Policy.
2. Scope of Services
The approved proposal or contract defines the Project scope, which may include the store, app or website type, pages, features, languages, integrations, design and development stages, client-supplied content, included revision rounds, schedule, fees, support and deliverables.
- Drafts, prototypes, features or pages not expressly included are outside the scope.
- Domains, hosting, software licenses, payment, messaging and third-party fees are excluded unless expressly included.
- Additional services or material changes require a written change request stating the price and schedule impact.
3. Design, Reviews and Approvals
A Project may include discovery, structure and experience design, design approval, development, testing and launch or handover, as set out in the proposal. The client will provide consolidated, clear feedback within the agreed review period.
The number of included revision rounds is stated in the proposal. Revisions do not include a change of approved concept, identity or core requirements. Additional revisions or rework of an approved stage may require a change request and additional fees or time.
Approval of a design or stage authorizes progression to the next stage. Delays in feedback, content or approvals may affect the schedule, which the parties will reasonably update.
4. Client Responsibilities
- Provide accurate requirements, content, images, branding and data in the agreed format and on time.
- Have the rights and licenses needed for all supplied materials and ensure their use is lawful.
- Review and test designs, content and functionality and report specific issues without unreasonable delay.
- Create third-party accounts and provide secure, limited access where required, and protect account credentials.
- Remain responsible for the legality of its business, products, prices, advertising, content and customer-facing policies.
Hostzain is not responsible for delay or defects directly caused by missing client materials, approvals or accounts. Any resulting schedule or cost impact will be discussed by the parties.
5. Fees, Payments and Invoices
Project fees, payment milestones and due dates are stated in the approved proposal or contract. Applicable taxes and third-party charges will be identified as appropriate, and invoices will be issued in accordance with applicable requirements. Work or a new stage may begin after its agreed payment condition is met.
A payment is considered made when received. For overdue amounts, Hostzain may suspend work after notice and a reasonable opportunity to pay, and reschedule delivery to reflect the suspension, subject to applicable law.
6. Change Requests
A request changing approved functionality, design, content, platform, integration or support scope is a change request. Hostzain will assess its price and schedule impact. It becomes part of the Project only after written approval. A correction of a proven failure to meet the agreed scope is not a change request where it is Hostzain's responsibility under the proposal.
7. Testing, Delivery and Acceptance
Hostzain will make deliverables available for review according to the agreed acceptance stages. The client must submit scope-related feedback in writing within the agreed review period. Proven deviations from the approved scope will be addressed as set out in the proposal.
New features or post-approval changes are not delivery defects. After acceptance and payment of due amounts, Hostzain will hand over the deliverables listed in the proposal. Source code, editable design files and working files are excluded unless expressly included.
8. Intellectual Property and Licenses
The client retains ownership of its brands, content, accounts and materials and grants Hostzain a limited right to use them to perform the Project. The client warrants that it has the necessary rights to those materials.
After full payment, the client receives the rights or license to the custom deliverables expressly identified in the proposal. Pre-existing tools, reusable components, general know-how and third-party materials remain owned by their respective owners and are subject to their licenses. Use in a Project does not transfer ownership of Hostzain's pre-existing or reusable components.
Rights to unpaid items or items outside the agreed deliverables are not transferred. The proposal states whether source code or editable design files are included.
9. Third-Party Services
A Project may depend on commerce platforms, hosting, domain registrars, payment or shipping providers, messaging, maps, app stores or external APIs. Those services are governed by their providers' terms, fees, approval processes and availability.
Hostzain does not guarantee third-party account or app approval, or uninterrupted integrations where a provider changes or discontinues its service. The client pays external charges not included in the Project proposal.
10. Accounts, Security and Data
The parties will agree how accounts are created and handed over. Where practicable, domains and hosting should be registered in the client's name and under an email address it controls. Both parties will protect credentials and use appropriate security measures.
Hostzain handles personal data accessed for the Project under its Privacy Policy and applicable requirements. The client remains responsible for the lawful basis for data collection by its product, notices and policies for its users, access permissions and retention of data it controls.
11. Support, Maintenance and Warranty
Support and maintenance are limited to the period and services expressly stated in the proposal. Unless stated otherwise, they exclude new features, content updates, daily operation, subscriptions, changes made by the client or another party, and third-party failures.
Hostzain will review defects proven to be outside the agreed scope during the agreed support period. No particular commercial result, traffic, sales, search ranking or uninterrupted platform availability is guaranteed.
12. Cancellation and Suspension
Cancellation must be requested in writing. The parties will settle completed work, due milestones and committed or non-cancellable third-party costs up to the cancellation date, subject to the contract, refund policy and any applicable statutory rights.
A Project may be suspended if a required approval, payment or material is overdue, or for a security or legal reason. Where practicable, the affected party will be notified of the reason and action needed.
13. Confidentiality and Portfolio Use
Each party will protect the other party's non-public information and use it only to perform the Project, unless the owner consents in writing or disclosure is legally required. Public information and independently developed information are excluded.
Hostzain will not use the client's name, logo or Project images in its portfolio or marketing without the client's permission, unless the approved proposal expressly provides otherwise.
14. Unlawful Use
The website and Project may not be used for fraud, harm, infringement, prohibited content or other unlawful activity. Hostzain may suspend the affected service after notice, or immediately where a security risk or legal obligation requires, and will use reasonable efforts to notify the client and address the cause.
15. Liability and Force Majeure
Each party will use reasonable professional care. Neither party is responsible for delay beyond its reasonable control, including widespread outages, third-party failures or government orders, provided it notifies the other party and takes reasonable steps to mitigate the impact.
Any contractual limitation of liability is interpreted subject to mandatory law. Nothing excludes liability that cannot lawfully be excluded. After handover, the client should maintain appropriate backups unless backup services are expressly included in the contract.
16. Changes to These Terms
The current version and its update date are published on this page. Changes do not apply retroactively to an active Project unless agreed by the parties or required by law. A project proposal or contract may identify the applicable version.
17. Governing Law and Disputes
These Terms are governed by the laws applicable in the Kingdom of Saudi Arabia. The parties will first seek an amicable resolution. If unsuccessful, the dispute may be referred to the competent authority or court under applicable law. This clause does not restrict a consumer's or party's statutory right to approach a competent authority.
18. Contact
For questions or notices about these Terms or a Project, email info@hostzain.com and include the client name and Project number, if available.
Last updated: 9 November 2026