This Privacy Policy explains how the Hostzain website handles personal data when you visit the website, create an account, send an inquiry, or request a project to design and develop an e-commerce store, mobile application, or informational website. Please read it before using the services.
1. Personal Data We May Collect
- Contact and account data: name, email address, phone number, and login details needed to create and manage an account.
- Project request data: project name and type, idea and requirements, business or organization name if provided, and files or information you choose to submit.
- Messages and support: inquiries, support requests, correspondence, and information needed to follow up and respond.
- Technical and usage data: basic information sent by your browser or server, such as connection address, browser type, requested pages, and visit times, to operate and secure the website and diagnose issues.
Please do not send passwords, payment card details, or sensitive information that is not required for your request.
2. How We Collect Data
We collect information you enter in registration, project request, contact, and support forms, as well as technical data generated when the website operates. We may also receive limited information from technical providers that operate the website or help process your request.
3. How We Use Data
- To create and manage accounts and verify requests.
- To understand and communicate about store, app, and website design and development requests.
- To respond to inquiries, provide technical support, and send service or project-related notices.
- To operate, maintain, improve, and secure the website and protect accounts and systems against fraud or unauthorized use.
- To meet legal obligations, maintain necessary records, and handle complaints or disputes.
We do not use your data for a new purpose that is incompatible with the purpose for which it was collected, unless permitted by law or after taking the required steps.
4. Legal Basis
We process data as necessary to provide a service or take steps at your request, with your consent where required, for a legitimate interest that does not override your rights, or to meet a legal obligation. Where processing is based on consent, you may withdraw it without affecting processing that took place before withdrawal.
5. Cookies and Similar Technologies
The website may use necessary cookies for login, session management, language and preferences, and for operation and security. Performance measurement tools may also be used when enabled. You can manage cookies in your browser settings; disabling necessary cookies may affect website functions.
6. Sharing Data
We do not sell personal data. We may share the minimum necessary data with hosting, infrastructure, email, security, or website operation providers; with a service provider needed to fulfill your request; or with a competent authority where required by law. Providers are given access only as needed for their work and subject to appropriate arrangements.
7. Storage and International Transfers
Data may be processed or stored inside or outside Saudi Arabia depending on the location of technical service providers. Where Saudi rules on international transfers of personal data apply, we take the required measures and safeguards under applicable Saudi laws and regulations.
8. Data Retention
We retain data for as long as needed for the purposes described in this Policy, including managing an account, request or project, meeting legal requirements, protecting rights, and resolving disputes. We then delete, destroy, or de-identify it when no longer needed unless retention is required by law.
9. Data Security
We take appropriate technical and organizational measures to reduce unauthorized access, use, or disclosure. However, no online transmission or storage can be guaranteed completely secure. If you believe your account has been used without authorization, contact us promptly.
10. Your Rights and Requests
Subject to applicable Saudi laws and regulations, you may request to exercise your rights regarding personal data, including being informed about the data and purpose of collection, accessing it, requesting correction, completion, or updating, requesting destruction when no longer needed, and withdrawing consent where applicable. Requests are subject to identity verification and applicable legal exceptions and limitations.
To submit a privacy request, email info@hostzain.com from the email associated with your account, describe the request, and provide information needed to verify your identity. We will respond within a reasonable or applicable statutory period.
11. Children's Privacy
The website and its services are not directed to persons who lack legal capacity to use them without a guardian's supervision. If you believe a child provided personal data without required consent, contact us so we can review the request and take appropriate action.
12. External Links
The website may link to other platforms or websites. Those sites have their own privacy policies, and Hostzain does not control their privacy practices. Please review their policies before providing data.
13. Changes to This Policy
We may update this Policy when services or legal requirements change. The revised version will be posted on this page with an updated document date and will take effect when published unless stated otherwise.
14. Contact
For questions or privacy requests, contact the Hostzain website at info@hostzain.com.
Last updated: 9 November 2026